Standard monitoring and alerting will remain in place 24x7 as always but only for dealing with any larger scale issues affecting multiple users or whole VPS nodes, for individual VPS support please see the operating dates below.
Un-managed clients (no separate paid support option)
Standard support will be unavailable between 13:00 23rd December 2016 and 12:00 02nd January 2017.
Tickets opened during this period for support or billing issues will not be replied too until the 2nd January.
Semi or Fully Managed clients (with paid support add-on)
Please use your separate managed support portal or use the 24x7 on-call engineer number for emergencies.
Thursday, December 22, 2016
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